A Florida-based hospitalist group providing family medicine services within a psychiatric hospital faced significant operational and financial challenges. With only three providers, the practice struggled to meet patient demand, manage billing inefficiencies, reduce expenses and maintain streamlined operations. The physician-owner was stretched thin, handling both patient care and administrative responsibilities, leaving little room for strategic growth.
When the group partnered with CSR Pathway, the goal was clear: to transform the practice into an efficient, scalable, and profitable operation. Through a combination of strategic interventions and system improvements, the results were nothing short of transformative.
Enhanced Client Profile
- Client: A hospitalist group based in Florida, offering family medicine within a psychiatric hospital setting.
- Initial Challenge: Initially equipped with three providers, the practice was hindered by limited growth, suboptimal operational efficiency, and stagnating revenue. The physician-owner was overburdened with administrative duties in addition to patient care. Low billing collection rates and inefficient scheduling led to fewer patient visits than the demand warranted.
Our Strategic Operations Solutions
Service Capacity Enhancement:
- Action: Recruited additional providers to better meet patient demand.
- Impact: Significantly increased capacity for patient care.
Optimization of Patient Encounters:
- Action: Refined provider scheduling and patient roundlist to maximize visits and ensure comprehensive patient care.
- Impact: Not only increased patient visits but also guaranteed timely follow-ups and comprehensive medical attention.
Revenue Amplification:
- Action: Switched billing services and EMR vendors, and designated staff for managing denied claims.
- Impact: Enhanced revenue through increased visits and improved billing efficiency.
Operational Overhaul:
- Action: Implemented automated tools for scheduling, payroll, and other administration tasks; developed systems for operation tracking and monitoring; employed skilled staff with higher efficiency at a lower cost.
- Impact: Drastically reduced manual labor and boosted overall efficiency.
Enhancing Business Relations:
- Action: Fostered stronger relationships with hospital teams to improve the working environment for providers.
- Impact: Created a more collaborative and supportive atmosphere for medical staff.
The Results of Transforming
The impact of our intervention was remarkable:
- Provider Expansion: The team grew from 3 to 7 providers, increasing 230% capacity.
- Patient Encounters: The number of patient visits doubled, meeting the growing demand.
- Revenue: The practice experienced a twofold increase in revenue.
- Operational Efficiency: A new EHR system and streamlined processes improved clinical and administrative workflows.
- Owner Freedom: The physician-owner was relieved from daily operational tasks, creating more opportunities to focus on growth and quality care.
- Growth: A new client was onboarded in 2024
Through our Practice Management consulting, the hospitalist group experienced a comprehensive transformation in its operations. These changes not only fulfilled their immediate growth objectives but also laid a solid groundwork for sustained expansion and future innovations. This case exemplifies the profound impact of CSR Pathway/Medic Pathway in revolutionizing healthcare practice management.
If your healthcare practice is facing similar challenges, CSR Pathway can help you unlock its full potential. Let us help you grow, streamline, and thrive.
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